Terms of Service

Vacademy is provided on a subscription (SaaS) basis. Depending on the plan, it includes course creation and delivery, live classes, assessments and question banks, an admissions CRM with communication and automation tools, fee collection via integrated payment gateways, analytics and reports, AI-assisted content tools, and white-label branding including web and mobile applications. Feature availability varies by plan and configuration.

• You must provide accurate registration and billing information and keep it updated.
• You are responsible for safeguarding login credentials and for all activity under your accounts.
• Institutes are responsible for the users they create or invite (staff, teachers, counsellors, learners, parents) and for ensuring those users comply with these Terms.
• Learner accounts for minors are created and managed under the institute's responsibility, including any parental consent required by applicable law.

• Fees, plan limits (such as active-user capacity) and billing cycles are as set out on our pricing page, your order form, or your service agreement.
• Invoices are payable within seven (7) days of issue unless otherwise agreed in writing.
• GST and other applicable taxes are charged extra and borne by the customer.
• Third-party usage charges (for example WhatsApp API and conversation charges, payment-gateway transaction fees, SMS, video hosting, meeting-platform subscriptions and domains) are billed by and payable to the respective providers.
• Late or failed payment may result in suspension of access after notice. Except where required by law or expressly agreed in writing, fees are non-refundable.
• Subscriptions renew for successive terms upon payment of the applicable renewal fees.

We grant you a limited, non-exclusive, non-transferable licence to use the Platform for your own lawful educational and business operations during your subscription. Operating the Platform under your own brand for your students, learners and customers is permitted. You shall not:

• resell, sublicense or distribute the Platform as a software product to third parties;
• copy, modify or create derivative works of the Platform or its source code;
• reverse engineer, decompile or attempt to extract source code;
• use the Platform to build a competing product;
• claim ownership of the Platform or remove proprietary notices;
• circumvent usage limits, security controls or access restrictions.

The Platform and all related intellectual property remain the exclusive property of Vidyayatan Technologies LLP. Deployments may display “Powered by Vacademy” attribution unless otherwise mutually agreed.

• You own your data. Courses, content, learner records, CRM data, analytics and business records created on your deployment remain yours. You grant us a limited licence to host, process, transmit and display them solely to provide, support, secure and improve the service.
• You are responsible for your content — including having the rights to upload it and ensuring it does not infringe copyright or violate applicable law.
• You are responsible for lawful use of communication features — including obtaining any consents required for calls, call recording, WhatsApp, SMS and email outreach, and honouring opt-outs and do-not-disturb rules that apply to you.
• On termination or expiry, you may request export of your data in commonly accepted formats; standard data export is provided without additional charge. Residual backups are retained for up to thirty (30) days post-termination and then deleted.

You agree not to use the websites or Platform to:

• violate any law or the rights of others, or upload unlawful, infringing or harmful content;
• send spam or unsolicited communications in breach of applicable law;
• upload malware or attempt to probe, disrupt or gain unauthorised access to any system or data;
• misuse infrastructure, including excessive automated access outside documented APIs;
• impersonate any person or misrepresent your affiliation.

We may suspend or remove content or access that we reasonably believe violates these Terms.

The Platform integrates third-party services — including WhatsApp, payment gateways (such as Razorpay, Stripe, PhonePe, eWAY), Zoom, Google services, Meta, YouTube, telephony providers, SMS and email gateways, and cloud infrastructure (such as AWS and Cloudflare). Your use of a third-party service is governed by that provider's own terms and privacy policy, and third-party charges are borne by you. We are not liable for third-party outages, pricing changes, API restrictions or service interruptions.

YouTube. Certain features use YouTube API Services (for example embedded playback and, where you connect a YouTube account, live-stream management). By using these features, you agree to be bound by the YouTube Terms of Service. Google's data practices are described in the Google Privacy Policy, and you can revoke Vacademy's access to your Google/YouTube data at any time via Google's security settings page.

AI-assisted tools (such as course, quiz and video generation, auto-evaluation assistance and doubt support) generate content automatically and may produce inaccurate or incomplete output. You are responsible for reviewing AI-generated content before relying on it or publishing it to learners. AI features may be metered or credit-based depending on your plan.

We use commercially reasonable efforts to keep the Platform available, excluding scheduled maintenance and events beyond our reasonable control. Support hours, channels and response targets are as described in your plan or agreement. We continuously improve the Platform and may add, change or retire features; we will not materially degrade the core functionality of your subscription during a paid term.

• Either party may terminate for material breach that remains uncured thirty (30) days after written notice, or by mutual written agreement. We may terminate or suspend for non-payment of undisputed invoices.
• Upon termination, Platform access ceases; your data-export rights and our backup-retention practices are described in section 5 and the Privacy Policy.
• Sections that by their nature should survive termination (including 4, 5, 11, 12 and 13) survive.

Except as expressly stated in a signed agreement, the websites and Platform are provided “as is” and “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or completely secure.

To the maximum extent permitted by law, Vidyayatan's aggregate liability arising out of or relating to the websites or Platform shall not exceed the subscription fees actually paid by you in the twelve (12) months preceding the event giving rise to the claim. We shall not be liable for loss of profits, loss of business opportunity, indirect, consequential, special or punitive damages, business interruption, or data loss caused by third-party providers — except in cases of proven fraud or wilful misconduct.

You will indemnify and hold harmless Vidyayatan from claims arising out of your content, your use of the Platform in violation of these Terms or applicable law (including communication-consent and data-protection obligations toward your own users), or your breach of third-party terms.

These Terms are governed by the laws of India. The parties shall first attempt to resolve disputes through good-faith discussions; unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996. Subject to the above, the courts at Bhopal, Madhya Pradesh shall have jurisdiction.

We may update these Terms from time to time; material changes will be posted on this page with an updated date, and continued use after changes take effect constitutes acceptance.

Vidyayatan Technologies LLP
1st Floor, M-15 Shastri Nagar, Depot Square, Bhopal 462003, Madhya Pradesh, India
Email: hello@vidyayatan.com · Phone: +91-94256 77707